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FAQ
Frequently Asked Questions


Frequently Asked Questions

1. What criteria SymSync is using for file comparing?
2. Message "Unknown error (decimal -19)" appearance during verification of the sync profile. What could be the reason?
3. Is it possible to enter manually the Source and Target Folders?
4. NAS drive support.
5. It seems that SyncRule is not correctly working with E: drive on my phone. What should I do?
6. When the connection, opened by SymSync, is closed?
7. In the User Guide document, in the paragraph 4.3.4, a screenshot shows a "Show open apps" option, but I cannot see this option in software. Why is that?
8. I have a problem with Licence Download and Registration. What should I do?
9. Cannot set rule to synchronize phone's local folders, is it not included in this version?
10. Message "Component Sym.......... missing. Continue anyway?" appears during installation. What should I do?
11. How can I use a multiple accounts with the same User Name?
12. Protocols and Ports used by SymSync. Interaction with Firewall Software installed on computer or phone.
13. What is the difference between SymSync and SymNAS?
14. Message "Invalid Name" Hec:0xffffffe4 Dec:-28 appears during Verification while all works fine for Synchronization. What it could be?

1. What criteria SymSync is using for file comparing?
SymSync 1.00 is using 2 criteria for comparing files: date/time and size.
  • Files with newer date/time will be considered as a "newer" files and will be copied (from Source to Destination) over previous file versions.
  • If the same file has different size in Source and Destination folders, then this file will be copied from Source to Destination.
Note. Some software during file copy process, may not save correct date and time.
If you have any doubt, please check file date/time in source and destination folders.
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2. Message "Unknown error (decimal -19)" appearance during verification of the sync profile. What could be the reason?
First possible reason is something wrong with used Access Point. Try to verify this Access Point with some other application, for example try to browse the Internet via it.
Second possible reason - NetBIOS name resolution failure. To check it please try to use computer’s IP address instead of computer name in network folder specification, for example: \\192.168.0.5\Share\Folder
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3. Is it possible to enter manually the Source and Target Folders?
Yes, just don't use Browse option and type in all needed information.
Format is well known: \\[SERVER_NAME]\[SHARE_NAME]\[PATH]
... yes, you can use IP address as well in [SERVER_NAME]
Example 1: \\typhoon\media_shares\mp3_for_my_phone
Example 2: \\192.168.0.3\media_shares\mp3_for_my_phone
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4. NAS drive support.
For more information please click on the following link: NAS drives related information.
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5. It seems that SyncRule is not correctly working with E: drive on my phone. What should I do?
Chances are that you are using a Nokia phone with not correct cache implementation for E: drive.
Please have a look at this publication: Possible cache problems on some Nokia phones.
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6. When the connection, opened by SymSync, is closed?
Symbian Operation Systems on S60 3rd phone keeps connection running a little bit after application closed it, just in case this or another application will need it again. After about a minute of inactivity Symbian would shut it down automatically.
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7. In the User Guide document, in the paragraph 4.3.4, a screenshot shows a "Show open apps" option, but I cannot see this option in software. Why is that?

SymSync can run on various S60 platforms, including 3.2. One of the S60 3.2 features is an ability to embed some additional system-wide commands (like this “Show open apps.”) into the “Options” menu of any application. These embedded commands are marked with a special S60 asterisk on the very right end. So, the screenshots for the User Guide were made using S60 3.2 N96. That is why this command can be seen on some screenshots.
We saw the point of potential confusion, but we thought that since we did not explain it anywhere in the User Guide it shouldn’t confuse the user. Just imagine an opposite situation – we placed screenshots from 3.0 or 3.1 device, but someone runs SymSync on the 3.2 and starts asking us the opposite question. Probably some comments about this should be added to the User Guide.
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8. I have a problem with Licence Download and Registration. What should I do?
Please have a look at this page: If there is a problem with Licence Download and Registration. General recommendations.
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9. Cannot set rule to synchronize phone's local folders, is it not included in this version?
Option for local folder synchronization is included in the latest SymSync versions. Please download and install the latest version from www.telexy.com.
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10. Message "Component Sym.......... missing. Continue anyway?" appears during installation. What should I do?
It is perfectly normal message during installation of this software.
On some phones/firmware versions the same message could appear twice.
Just press Continue or Ok to resume installation.
More details are here.
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11. How can I use a multiple accounts with the same User Name?
You may use the so called "network extended user name format": [Domain Name]\[User Name]
For example you have Accounts with same User Name and with different Passwords to connect different computers (servers). So be it, place the Domain name and BackSlash in front of the User Name:

SwissVPN\Steve
BananaVPN\Steve
WiTopia\Steve
HotSpotVPN\Steve
VPNGates\Steve
HomeCompXP\Steve
Storage101\Steve

Pay attention, in this case should be used the Backslash character ( \ ),
do NOT use the regular Slash character here.

Keep in mind the following. While you are using such "network extended user name format" against Windows based computer, in many cases you may use not only Exact Domain Name, but something else as well. In this case, if you are using it only in order to differentiate accounts AND(!) against Windows based computer, then the name before Backslash ( \ ) could be any. So, it could be "BananaVPN", or "Banana-VPN", ot just "Banana", whatever will make you happy ...

However, you cannot use such frivolous approach with connection to computer on other Operation Systems, like Linux, Mac or others. In this cases you should use the correct name for DomainName. Otherwise the most probable result will be the "Authentication Error".

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12. Protocols and Ports used by SymSync. Interaction with Firewall Software installed on computer or phone.
SymSync working over SMB/CIFS protocols and is using TCP ports 139 and 445.
Chances are that on computer or phone where you are trying to use SymSync, can be installed Firewall Software that may blocks these protocols or ports. If you have any problem to access computer share from SymSync please make sure that your Firewall Software is not blocking these protocols or ports. Please make sure to check it in both places - on computer and on the phone! In most cases you should be able to make appropriate changes in Firewall Software configuration. If not, you may choose to disable or uninstall this Firewall Software or consider of using another Firewall Software that can be configured properly.

The following Firewall Software was reported as a software that need special attention if used with SymSync.

Firewall Software installed on S60 3rd or 5th phones:
  • F-Secure.
Firewall Software installed on Windows based computers:
  • ZoneAlarm 9.2. Keep in mind that a free version is not allowing to change configuration for ports, but you can go into Trusted Sites of ZoneAlarm and add the actual IP address of your phone (for example 192.168.0.2) and in this case SymSync should be able to work with this computer.
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13. What is the difference between SymSync and SymNAS?
Please have a look at this page: SymSync versus SymNAS.
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14. Message "Invalid Name" Hec:0xffffffe4 Dec:-28 appears during Verification while all works fine for Synchronization. What it could be?
Most likely it is a known "bug" that is already fixed in "developer's" version and this correction should be included in next available public version after current SymSync v.1.00.50. This is a minor problem that does not affect Synchronization process itself. Just ignore this Error Message during verification in this particular case.
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